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Internet Explorer(10.0+), Chrome, Firefox, Safari
Please contact NTCA benefits resource specialists at 828-281-9000 from 9 a.m. to 8 p.m. ET, Monday – Friday.
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FAQ
- Unable to find the NTCA eSolutions invitation email?
- Getting an 'invalid login attempt' message?
- What browsers are supported by this site?
- Getting the ‘Click Happy’ message after login?
- Locked out due to numerous failed login attempts?
- Locked out due to no activity for more than 450 days?
- Need additional assistance?
1. Unable to find the NTCA eSolutions invitation email?
- Click ‘Register’ on the login page.
- Enter your email and click the ‘Look Up’ to review your invite.
2. Getting an 'invalid login attempt' message?
- Click ‘Forgot Password’ on the login page.
3. What browsers are supported by this site?
- Internet Explorer(10.0+), Chrome, Firefox, Safari.
- Older browsers and plug-ins may experience technical problems and should be upgraded.
4. Getting the 'Click Happy' message after login?
- Confirm you are connected to the internet.
- Confirm you do not have another browser open and logged in.
- Restart your browser, and try again.
5. Locked out due to numerous failed login attempts?
- Wait 5 minutes, and try to login again.
- If the problem persists, click ‘Forgot Password’ on the login page to recover account.
6. Locked out due to no account activity for more than 450 days?
- Follow the account recovery instructions provided with the locked out message.
- If the problem persists, click ‘Forgot Password’ on the login page to recover account.
7. Need additional assistance?
- If the problem persists, please contact NTCA benefits resource specialists at 828-281-9000 from 9 a.m. to 8 p.m. ET, Monday-Friday.